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Returns Policy

Returning a Lamp (Light bulb) that you Bought Online

In most cases you can return products you have bought online.

While the Consumer Guarantees Act and Fair Trading Act provide the basis for Fetchalamps returns policy, we in fact go above and beyond the expectation of these two statutory laws. Fetchalamp has a 12 month money-back guarantee (unless otherwise shown to be less than 12 months on the life expectancy on the icon next to the lamp preview) with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping with Fetchalamp.

If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie: a different manufacturer) or another product for the same value.

Proof of purchase is required in order to get an exchange or a refund.

There are also some restrictions that apply in relation to indent (specifically imported for a customer) or unique lamps that are not able to be resold easily such as high wattage Floodlight lamps.  There is a lot of information available on the website to ensure your correct purchase first time, every time so please check carefully before committing to purchase.

How to Return a Product

Products can be returned to Fetchalamp (trading as Infinity Lighting Limited): Unit 27, 23 Tukorako Drive, Mt Maunganui 3116.  You will need your tax invoice (receipt) available as information on this is needed as proof of purchase.  Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase.  If you would like to return a product but cannot get to a store then please contact us on 07 544 7403 Monday – Friday 8.30am – 5pm to arrange this.  Make sure you have your order details handy.

Refunds

We apologise if you have received a product that is faulty, or if you have received the wrong product.  You are welcome to an exchange or refund.  Please contact us on 07 544 7403 Monday – Friday 8.30am – 5pm to arrange this.   Make sure you have your order details handy.

Wrong Product Delivered

If you have ordered something online and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 07 544 7403 Monday – Friday 8.30am – 5pm to arrange this.

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product replaced or refunded.

All products supplied by Fetchalamp are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a full one year warranty on all goods excepting those with a shorter lamp life expectancy than 1 year.

Simply contact us on 07 544 7403 Monday – Friday 8.30am – 5pm to enquire about returning the product for inspection. Alternatively you can return the product to Fetchalamp (trading as Infinity Lighting Limited): Unit 27, 23 Tukorako Drive, Mt Maunganui 3116, with proof of purchase.

Damaged Products

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as our Courier Service Provider will need to inspect it. Please contact us on 07 544 7403 Monday – Friday 8.30am – 5pm and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.